Frequently asked questions

What is the minimum order quantity (MOQ)? 

Most of our products have an MOQ of 100 units. Please check the product page for exact requirements.

What's the MOQ for yoga wear?

It depends on the type of customization. Adding your logo to an existing style starts at 20 pieces. Fully custom pieces, built from scratch, start at 300 pieces.

Can I mix designs in one order? 

Multiple designs can be included in one order, but our MOQ is based on each design/color — if your MOQ is 100 pieces and you want two designs, that means you need to order 200 pieces in total.

Can I request different sizes in one order?

Due to different production methods, except for Active Wear which allows mixed sizes, the MOQ for other products is set per design/color/size. For example, if you need two sizes of socks, and our MOQ is 100 pairs/design/color/size, then you need to order 100 pairs of each size, totaling 200 pairs.

What's the MOQ for sports equipment?

MOQ for sports equipment is generally lower than apparel. Most Pilates equipment supports laser logo customization starting at just 1 piece.

Do you offer design assistance?

Yes! We provide free design support for custom socks, activewear, and accessories. Mockups will also be created for hang tags, sleeves, or other custom packaging.

Can I submit my own design?

Absolutely. Send us your design specifications via the contact page. Please provide clear files so we can review the details.

What file formats work best for my design?

Vector files like AI, EPS, or PDF are ideal. High-resolution PNGs or JPGs are accepted for reference, but vector can ensure optimal production quality.

How long does it take to get a design mockup?

Typical mockups are ready within 24 hours. More complex designs may take 1–2 days.

Can development begin if I only have a concept or reference garment?

Yes. Sketches, inspiration images, or an existing piece all work as a starting point. We arrange sampling, build prototypes, check construction details, and confirm fit and durability before production begins.

Do you make everything from scratch, or just add logos?

Both. Some clients only need a logo added to an existing style. Others want a fully custom piece, built from the fabric and fit up — we work from your brief, not off the shelf, with everything from Pantone color matching to material selection tailored to what you need. We work either way; get in touch and we'll go from there.

What types of products can I create? 

We provide common styles and models on our website, which you can all create. For styles not listed here, please send us a form to contact us.

Can I see examples of previous custom orders before I commit?

Yes. We're happy to share past work relevant to your product and industry. Just let us know what you're looking for and we'll send over examples.

Can I order a sample before production?

Yes. Most mockups are sufficient for production. If you require a physical sample for inspection, we offer two options: either a free stock sample where you only need to pay for shipping, or a sample made exactly to your specifications, in which case a sample fee will apply. This fee will be refunded upon placing a bulk order.

What if the sample doesn't meet my expectations?

We work closely with you during the sampling stage to make sure the product meets your standards before moving to full production. Revisions are part of the process.

Socks

Which parts of the socks can I customize?

You can customize the yarn colors, grip patterns, cuffs, logo placement, and other design elements to create your perfect socks.

Can the left and right socks have different designs?

Yes. Different designs for the left and right socks are fully supported.

How many colors can I use in my sock design?

Jacquard knit socks allow up to 6 yarn colors. Printed socks have no color limit.

Sportswear/yogawear

What fabric do you use for yoga wear?

Most of our yoga wear uses a 78% nylon, 22% spandex blend. We offer two finishes: peach skin, with a soft, matte texture, or buttery-soft, for a smooth, second-skin feel. Other blends are available depending on the piece.

Do you offer size customization or grading?

We have standard size references available, and if those don't work for you, we can fully customize sizing and grading to your specifications.

Can I customize the fabric composition, weight, and fit?

Yes. Fabric composition, weight, construction, and sizing can all be specified to your requirements.

Do you support Pantone color matching?

Yes, we support Pantone color matching. Colors available from existing stock keep standard MOQ, while custom dyeing requires a higher minimum. Include your references in your brief and we'll confirm the details.

Can I request fabric swatches or color cards before placing an order?

Yes, fabric swatches and color references are available on request. We recommend confirming your fabric choice before moving to sampling to avoid unnecessary revisions.

Will the fabric shrink or fade after washing?

Our fabrics are pre-treated and tested to minimize shrinkage and color fading.

Hats

Should I print or embroider custom hats?

It depends on your design and desired result. We offer a wide range of customization techniques and explain their effects and constraints in the customization section, so you can choose the most suitable option. Our team can also provide recommendations based on your design.

Drinkware

How long can insulated drinkware keep beverages hot or cold?

Double-wall insulated designs can keep drinks hot for up to 12 hours and cold for up to 24 hours, depending on the specific construction and seal quality.

Is there a difference between food-grade and standard plastic drinkware?

Yes, food-grade plastics like BPA-free Tritan and polypropylene are designed for safe, long-term beverage use, whereas standard plastics may contain chemicals that degrade over time.

Bags

Are there specialized internal compartments in the bags for sports equipment?

Yes. The internal structure of the bag can be customized to include compartments, pockets, or holders based on the intended use case.

How durable are the handles and structure for daily use?

Our bags are designed for daily to heavy use. Handles and key stress points can be reinforced with cross-stitch stitching upon request for added durability.

Can you provide hardware and trims that match a premium athletic aesthetic? 

Yes. We can source and customize a wide range of premium hardware and trims, including matte or brushed finishes, custom logo metal parts, and high-density webbing for a refined technical look.

Do you offer external features for tennis or pickleball bags?

Yes. We can add functional external details such as hooks, straps, or racket holders depending on how the bag will be used on court.

How do I know which branding technique is best for my product?

Different surfaces and materials call for different techniques — embroidery works well on knitted products, laser engraving suits hard surfaces, and so on. Tell us what you're making and your brand's aesthetic, and we'll recommend the best fit.

Can I get custom packaging like labels, tags, or bags?

Yes. We can create mockups and produce custom packaging to match your product designs and branding needs.

Are your products tested to international quality standards?

Yes. We work with factories certified to ISO 9001, BSCI/Sedex, and OEKO-TEX standards. For product-specific certifications, get in touch and we'll provide the details.

Do you offer materials that meet environmental or sustainable trade standards? 

Yes. We can work with GRS-certified recycled materials, organic cotton, and OEKO-TEX / REACH compliant fabrics depending on your project requirements.

How long does sampling take? 

Typically 5-7 days, depending on the complexity of the design.

How long does production take?

Simple designs in small batches move quickly, typically 7-10 days after sample approval. Orders with more detailed techniques or construction usually take longer, around 15-20 days, since each step needs more time to execute properly. We'll confirm an exact timeline with you once the order details are locked in.

Do you accept rush orders? 

Yes. Rush orders may be possible depending on order quantity and design complexity. Contact us to confirm.

What shipping options are available? 

Express shipping (DHL, UPS, FedEx: 4–7 days) and sea/train shipping are available. Our team can help select the most suitable method.

Will I receive tracking details?

Yes. Once your order is shipped, we provide tracking information so you can follow the delivery.